Shipping Policy
Key Information:
- Order Cut-Off Time: 16:00 GMT.
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Order Processing Time: 1 to 2 business days (Monday to Friday).
- Estimated Shipping Time: 5 to 8 business days (Monday to Friday).
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Free Delivery: We offer free shipping on all orders within the United Kingdom.
Shipping Procedure
After you place your order, you will receive a confirmation email. We typically take 1-2 business days (Monday to Friday) to process and dispatch your order. Once it's on its way, you will get another email with your tracking details. You can then expect your order to arrive within 5-8 business days (Monday to Friday). We are pleased to offer free delivery on all orders within the United Kingdom.
Delays
If your order is taking longer than the estimated delivery time, we kindly ask you to allow an additional 2 business days (Monday to Friday) for it to arrive. You can also check your tracking code for the latest updates. If your package still hasn't arrived after this extended period, please contact us at support@aurelle-london.co.uk.Β
Cancellations
We understand that you may need to cancel an order. To do so, please contact us at support@aurelle-london.co.uk. Please ensure you contact us as soon as possible, as we wonβt be able to cancel your order once it has been processed.
Damaged or Incorrect Items
We sincerely apologize for any inconvenience if you receive a damaged or incorrect item. To help us resolve this for you as quickly as possible, please take photos of the issue and email them to us at support@aurelle-london.co.uk. We will promptly review your case and ensure you receive the correct, non-damaged item.
Business Information
Aurelle London is operated by WW Commerce, a company registered in the Netherlands.