Return and Refund Policy

Key Details:

  • Return Period: 30 days from the date of delivery
  • Restocking Fee: None
  • Refund Processing Time: Up to 7 days
  • Return Shipping Costs:Β Covered by the customer
  • Exchanges:Β We accept them

This policy is subject to ourΒ Terms of Service.

Return Process
You can return your items for any reason within 30 days of delivery. Unfortunately, we cannot accept any returns after the 30-day window has passed. To begin the return process, please contact us by emailingΒ support@aurelle-london.co.uk. Please remember that all items you return must be unused, unworn, and still in their original packaging with all tags attached. Ensure the item is securely packed to avoid damage in transit. Bear in mind that you are responsible for the return shipping fees.

Refund Process
After we receive and inspect your returned package, we will process your refund to the original payment method. This may take up to 7 days. We do not charge any restocking fees.

Exchanges
If you would like to swap an item for a different one, please email us at support@aurelle-london.co.uk. We will guide you through the exchange process. Just remember that you can only exchange unused items within 30 days of the delivery date.

Cancellations
We understand that you may need to cancel an order. To do so, please contact us at support@aurelle-london.co.uk. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.

Damaged or Incorrect Items
We sincerely apologize for any inconvenience if you receive a damaged or incorrect item. To help us resolve this for you as quickly as possible, please take photos of the issue and email them to us at support@aurelle-london.co.uk. We will promptly review your case and ensure you receive the correct, non-damaged item.

Business Information
Aurelle London is operated by WW Commerce, a company registered in the Netherlands.

Company Number: 94364133
VAT Number: NL005079098B23

Address:
Lisdoddelaan 30, Amsterdam, Noord-Holland, 1087 KA, the Netherlands

Customer Service Hours:
Monday to Friday: 9:00 to 21:00

Email: support@aurelle-london.co.uk
Phone number: +31687386728
Contact Form: Click here